Applies a Catch Rate only when no other shipping rates are applied. This ensures customers always see a shipping option at checkout, preventing order failure. It can be easily set up within the app.

From Click on Dashboard > Shipping > Catch

Add Zone (Catch Zone)

Select “Enable” to activate the fallback zone.

Choose “Disable” to turn it off without deleting it.

Zone Name (Internal Use Only):

Enter a name (e.g., West Zone) for internal tracking.

This name will not be shown to customers—just for your reference.

Catch Zone Details Note:

You cannot assign a country manually because this is a fallback zone.

It only triggers when no other shipping rules or zones match during checkout.

Click Save to apply the changes and enable the fallback rule.

Add Rate (Catch Zone)

After creating the zone, click “Add Rate” to define the fallback shipping charge for unmatched checkout scenarios.

Fill in the fallback rate details—enter a Rate Name, Base Price, optional Service Code, and Description.
Ensure the toggle is enabled, then click Save to activate the rate for the Catch Zone.

Choose the store locations or fulfillment services where this fallback shipping rate should apply.

Set Available Days & Time:

Choose the days of the week and time range during which this fallback rate should be available.

This helps control when the rate applies based on order placing day and time—ideal for managing delivery windows or cutoff times.

Set ZipCode:

Define which ZIP codes the fallback rate should apply to or exclude.

Choose Custom to enter specific ZIPs or patterns (e.g., 100001-100097, 100*, 110*).

Use Include ZipCodes to apply the rate only to those ZIPs.

Use Exclude ZipCodes to block the rate from those ZIPs.
This helps fine-tune fallback coverage based on location.

Exclude rates:

Set ZipCode – Apply to All

Select “All” under ZipCode Selection to make the fallback rate apply to all ZIP codes, regardless of location.

This is ideal when you want a universal backup shipping rate with no regional restrictions.

Rate Based On / Surcharge (Catch Rate):

Configure the fallback rate based on cart conditions like,

• Item weight
• Item Quantity
• Cart Total Percentage
• Product

1. Item Weight

This section allows you to create fallback shipping rates based on the total item weight in the cart.

Select charge based on Item weight.

Charge Per Weight: Enter the rate to charge per unit (e.g., $10 per lb)

Surcharge Amount:

• Divided by each unit: Multiplies charge by total weight.

• Surcharge add by every more than unit: Charges apply only when weight exceeds one full unit.

Minimum Charge Price: The minimum fee to apply, even if calculated rate is lower.

2. Quantity

This rule lets you apply shipping charges based on the total number of items in the cart.

Item Qty: Select this option to apply charges per unit of item quantity in the cart.

Charge Per Qty: Enter the amount to charge per item. For example, if $10 is entered, and a customer adds 3 items, the shipping charge will be $30.

Unit for Qty: Select the quantity unit (typically “Qty 1”) to define how the rate is calculated.

Minimum Charge Price: Enter the minimum price that should apply regardless of the item quantity.

3. Cart Total Percentage

Cart Total Percentage: Meaning the shipping rate will be calculated as a percentage of the total cart value.

Cart Total Percentage: Enter the percentage to charge. For example, 20% of the cart total.

Minimum Charge Price: Ensures a minimum fee (e.g., $10) is applied even if the calculated percentage is lower.

4. Product*

Add Rate Rule by Order Value Range

Set shipping rates based on order value. Use a range (min to max) or enter the same value for an exact match. Discounts won’t affect the order value used.

1. Order Price

Configure a shipping rate rule based on Order Price.

Rate Rules: The rule is set based on “Order Price.

Minimum Price and Maximum Price: Shipping rates apply bases on the minimum and maximum order price.

2. Order Weight

Rule Type: Based on “Order Weight”

Min & Max Weight: Applies to orders between 1 kg and 10 kg (inclusive). Use the same value in both for an exact match.

3. Order Quantity

• Min & Max Quantity: Applies to orders within the specified quantity range. Use the same value for an exact match.

Add Rate – Combined Rule (Order Price, Weight, and Quantity)

• Min & Max Inputs: You can set a range for each rule type. The rate applies only when all conditions are met (e.g., price, weight, and quantity all fall within their defined ranges).

• Exact Match: To apply the rate for an exact value, enter the same number in both Min and Max fields.

• Discount Note: Order price is considered before applying discounts.