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Technical Assistants
Job Description
We are looking for an experienced Technical Assistants who can join us and enhance the sales capabilities for a long term basis.
Job Type: Full Time
Experience: 3 - 5 Year
Position: 1
Location: USA
Qualification Requirements:
- Bachelor’s degree in Science, Computer Science, Computer Information Systems or related fields is typically required.
- Certifications related to web development technologies and support tools
- Familiarity with web development tools and languages is essential. Coursework or training in
- Web development languages/framework tools such as PHP, Shopify, Wordpress CMS, HTML/CSS, JavaScript/jQuery.
- Must have Troubleshooting and Problem-Solving Skills like debugging, error handling, and web development problem-solving methodologies.
- Strong communication skills, both verbal and written, are crucial. Technical Assistants need to convey complex technical information in a clear and understandable manner to customers.
- The ability to adapt and quickly learn about new technologies is highly valued.
Responsibility:
- Manage schedules, organize meetings, and handle communication between technical teams and other departments.
- Maintain detailed records of technical procedures, solutions implemented, and troubleshooting steps taken. Maintain documentation, include manuals, reports, and project plans, to ensure accurate and up-to-date information is accessible.
- Provide hands-on technical assistance to the IT team in diagnosing and resolving hardware, software, and network issues.
- Respond promptly to technical queries and issues from clients, offering solutions or escalating problems to the development team as necessary.
- Provide technical assistance and support to the software development team, including programmers, engineers, and project managers. Address and resolve technical issues as they arise.
- Create and maintain technical documentation, including user manuals, API documentation, and system specifications. Ensure that all documentation is up-to-date and easily accessible to team members.
- Assist in the maintenance, installation, and configuration of hardware and software systems, ensuring smooth operations.
- Perform routine checks and updates on systems, ensuring they are up-to-date and functioning optimally.
- Help manage databases, data backups, and data recovery processes. Ensure data integrity and security in line with company policies.
- Work closely with other technical team members, offering support, insights, and contributing ideas to projects and problem-solving. Provide technical assistance and guidance to end-users on systems, applications, and best practices.
- Act as a liaison between technical teams and non-technical stakeholders, effectively conveying technical information in a clear and understandable manner.
- Analyze technical challenges and propose innovative solutions to improve software development processes and optimize workflow.
What we will expect from you:
- Must be able to work in a team.
- Must have good communication skills.
- Growth mindset
- Quick learner
We offer:
- In-house Multilingual speaker
- Work appreciation activities
- Internship and training accomplishment
- Encouragement of projects and conferences
- Professional working environment
- Miscellaneous activities enforcement