Technical Chat Support Executive

Job Description

We are looking for an Technical Chat Support Executive who can join us and enhance the sales capabilities for a long term basis.

Job Type: Full Time

Experience: Fresher to 2 years

Position: 5

Location: Katargam

Handle customer/user queries related to our applications, software products, and services through live chat, email, and ticketing systems.
Understand and troubleshoot basic application-related and technical issues faced by users.
Provide clear, simple, and step-by-step guidance to users for resolving their issues.
Assist users with application features, functionality, account-related issues, and basic troubleshooting.
Identify issues that cannot be resolved at the support level and escalate them to the relevant technical/development team.
Follow up on reported issues and ensure timely resolution or proper communication with the user.
Maintain accurate records of customer queries, issues, solutions, and follow-ups.
Coordinate with internal teams such as Development, QA, and Product teams whenever required.
Stay updated with new application features, product updates, changes, and troubleshooting procedures.
Ensure professional, polite, and customer-friendly communication while handling support requests.

Good written and verbal English communication skills.
Basic understanding of computers, internet, web applications, mobile applications, and common technical issues.
Ability to understand a user's problem and explain the solution in a simple and easy-to-follow manner.
Good problem-solving and logical thinking skills.
Comfortable working with chat, email, ticketing systems, and support tools.
Ability to multitask and handle multiple customer queries efficiently.
Customer-focused attitude with patience and a willingness to help.
Quick learner who can understand and adapt to new applications, products, and technical processes.
Basic knowledge of troubleshooting is an added advantage.