Privacy Policy

1. Introduction:

Cirkle Studio Pvt. Ltd. (“Cirkle Studio”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy describes the types of information we collect from website visitors and users of our Shopify apps, how we use it, and the choices you have about your information.

2. Scope:

This Privacy Policy applies to the collection, use, and disclosure of your personal information when you visit our website (https://www.cirklestudio.co/)  or use our Shopify apps. It does not cover any third-party websites or services that you might access through links provided by us. These sites operate independently from Cirkle Studio, and they have their own privacy practices. Any personal information you provide to these external websites will be subject to their own privacy policies. We’re not responsible for the actions or policies of these independent sites, nor do we control their content or privacy practices.

3. Information We Collect:

We collect several types of information from you when you use our Services:

Information We Collect:

We collect different types of information depending on how you interact with us:

Website Visitors:

  • Contact Information: Name, email address, phone number, company name, and job title, when you submit inquiries through our contact form or apply for careers.
  • Usage Data: We use Google Analytics and other tracking tools to collect information about your website browsing activity, such as your browser type, operating system, IP address, device identifiers, referral pages you came from, and date and time stamps.

Shopify App Users:

  • Accessing Orders: When you install our app, it will automatically access some information from your Shopify store to work its functionality. This includes things like order details (order ID, customer info, products, etc.). We use this information to power the app’s features, like syncing your past orders. We won’t ask you for anything you don’t already give to Shopify.
  • Accessing Store Information: To improve our services, we collect basic store information like your name, email, and store URL. This allows us to make necessary adjustments without disrupting your store.
  • Accessing Customer Information: We gather customer details when you interact with stores using our services, including names, emails, and payment details. This helps us process orders and provide personalized communications.
  • Accessing Product Collections: We collect product details like titles, IDs, and pricing to simplify category filtering.
  • Accessing Shipping Information: We use shipping rates to update shipping information efficiently.
  • Contact Information: In some cases, our Shopify apps might collect contact information if necessary for the app’s functionality. We’ll specify what information is collected within the app itself.
  • Usage Data: We may collect usage data within the Shopify app environment to understand how users interact with the app and improve its functionality. This data might include information about the features used, buttons clicked, and other in-app interactions.
  • Third-Party Tracking: We use third-party tools like Google Analytics, Mixpanel, Google Search Console, Facebook Pixel, Quora Pixel, Linkedin Pixel, and Reddit Pixel on our website & Shopify apps. These tools collect non-personally identifiable information about your website and apps usage patterns. Some of these tools might also collect personal information based on their own privacy policies. Please refer to their respective privacy policies for more information.

4. How We Use Your Information:

We use the information we collect for the following purposes:

Website Visitors:

  • Website Improvement: We use website usage data (e.g., browsing activity, device information) to analyze traffic patterns, understand user behavior, and improve our website’s functionality and user experience.
  • Responding to Inquiries: We use contact form submissions to respond to your questions and requests.

Shopify App Users:

  • App Functionality: We use the information collected by our Shopify apps (e.g., order details, store data) to deliver the app’s functionalities. This may include syncing past orders, managing customer interactions, or configuring app settings.
  • App Improvement: We use anonymized usage data collected within the app to analyze trends and user behavior. This helps us improve the app’s functionality and user experience.
  • Support: We use contact information [email protected] and other emails to provide support to our clients who use our Shopify apps. This includes sending emails to assist with installation, troubleshoot issues, and deliver updates about our apps.

General Uses:

  • Personalization: We may use some information (where permissible) to personalize your experience on our website or within our apps. This could involve tailoring content or features based on your past interactions.
  • Targeted Advertising: In some cases, we may use anonymized data for targeted advertising purposes. This means using third-party tools (e.g., Google Pixel, Facebook Pixel) to deliver ads relevant to your interests on those platforms. However, we will never share your personal information with advertisers.

Transparency and User Control:

We are committed to transparency and user control over your data. Our updated privacy policy provides clearer explanations about how data is used within our apps. We are also exploring ways to offer users more control over the information they share with our apps.

5. Disclosure of Your Information:

  • We may share your information with law enforcement or other government officials if required by law.
  • We will not share your information with any other third party without your consent.

6. Consent:

When you provide us with personal information by submitting a contact form or visiting our site, or any other way, you are implying your consent for us to collect and use that information solely for the purpose of communication and site functionality.

7. Data We Collect from Third-Party Sources:

We may receive your personal data from third parties, such as companies subscribing to Cirkle Studio services, partners, and other sources. This information is not collected by us but by a third party and is subject to the relevant third party’s own separate privacy and data collection policies. We do not have any control or input on how your personal data is handled by third parties.

As always, you have the right to review and rectify this information. If you have any questions, you should first contact the relevant third party for further information about your personal data.

Our websites, applications, and services may contain links to other websites, applications, and services maintained by third parties. The information practices of such other services, or of social media networks that host our branded social media pages, are governed by third parties’ privacy statements, which you should review to better understand those third parties’ privacy practices.

8. Brand Likeness and Testimonials:

Cirkle Studio reserves the right to share and promote client likeness through testimonials and/or reviews unless we receive a written request not to from the specific client or company.

Cirkle Studio also reserves the right to share communications gathered throughout the project as testimonials and submissions for third-party and website promotion unless we receive a written request not to from the specific client or company.

9. Purpose and Legal Basis for the Processing of Personal Data:

We collect and use personal data about you with your consent to provide, maintain, and develop our products and services and understand how to improve them.

IT Purpose and Legal Basis for the Processing of Personal Data.

We collect and use personal data about you with your consent to provide, maintain, and develop our products and services and understand how to improve them.

These purposes include:

  • Providing, Developing, and Improving our Products and Services
  • Delivering, maintaining, debugging, and improving our products and services.
  • Enabling you to access Cirkle Studio services.
  • Providing you with technical and customer support.
  • Organizing and Delivering Advertising and Marketing
  • Sending you newsletters and other marketing communications about current and future products, programs, services, events, competitions, surveys, and promotions held by us or hosted on our behalf.
  • Organizing events or registering attendees and scheduling meetings for events.

Where we process your personal data to provide a product or service, we do so because it is necessary to perform contractual obligations. All of the above processing is necessary for our legitimate interests to provide products and services, maintain our relationship with you, and protect our business, for example, against fraud. Consent will be required to initiate services with you. New consent will be required if any changes are made to the type of data collected. Within our contract, if you fail to provide consent, some services may not be available to you.

10. Security:

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. All data collected by Cirkle Studio is stored in safe and secured locations.

11. Data Retention:

We will retain your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required by law.

12. Children’s Privacy:

Our Service is not intended for individuals under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or legal guardian and you are aware that your child has provided us with personal information, please contact us. We will take steps to remove that information from our servers if we learn that we have collected personal data from children without parental consent.

13. Cookie Policy:

A cookie is a small file with information that your browser stores on your device. Information in this file is typically shared with the owner of the site in addition to potential partners and third parties. The collection of this information may be used in the function of the site and/or to improve your experience.

14. How we use Cookies:

To give you the best experience possible, we use the following types of cookies:

  • Strictly Necessary: As a web application, we require certain necessary cookies to run our service.
  • Preference: We use preference cookies to help us remember the way you like to use our service. Some cookies are used to personalize content and present you with a tailored experience. For example, location could be used to give you services and offers in your area.
  • Analytics: We collect analytics about the types of people who visit our site to improve our service and product.
  • Marketing: We share cookies with third-party advertisers and/or partners to help provide you with a personalized marketing experience.

We also allow third-party partners to put their own cookies on our website.

15. Your Data Privacy Rights:

Depending on your geographical location and citizenship, your rights are subject to local data privacy regulations. These rights may include:

15.1: Right to Access (PIPEDA, GDPR Article 15, CCPA, LGPD):

You have the right to request a copy of the personal data we are processing about you.

Right to Rectification (PIPEDA, GDPR Article 16, LGPD)

You have the right to have incomplete or inaccurate personal data that we process about you rectified.

15.2: Right to be Forgotten (right to erasure) (GDPR Article 17, CCPA, LGPD):

You have the right to request that we delete personal data that we process about you, except we are not obliged to do so if we need to retain such data in order to comply with a legal obligation or to establish, exercise, or defend legal claims.

15.3: Right to Restriction of Processing (GDPR Article 18, LGPD):

You have the right to restrict our processing of your personal data where you believe such data to be inaccurate; our processing is unlawful; or if we no longer need to process such data for a particular purpose unless we are not able to delete the data due to a legal or other obligation or because you do not wish us to delete it.

15.4: Right to Portability (PIPEDA, GDPR Article 20, LGPD):

You have the right to obtain personal data we hold about you, in a structured, electronic format, and to transmit such data to another data controller, where this is (a) personal data which you have provided to us, and (b) if we are processing that data on the basis of your consent or to perform a contract with you or the third party that subscribes to Cirkle Studio services.

15.5: Right to Objection (GDPR Article 21, LGPD):

Where the legal justification for our processing of your personal data is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation. We will abide by your request unless we have compelling legitimate grounds for processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise, or defense of a legal claim.

15.6: Right Not to Be Discriminated (CCPA):

You have the right not to be denied service or have an altered experience based on having executed any of your CPA rights.

16. Changes To This Privacy Policy:

Cirkle Studio reserves the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to provide products and services to you.

17. Google Inc.

This website utilizes Google reCAPTCHA. By continuing to use this site, you fully accept the terms and conditions set forth in the Google Terms and Conditions. By accepting these terms, you acknowledge that your IP address and other relevant information will be shared with Google Inc. If you do not agree to the new terms, please cease using the Service immediately. By continuing to use this website, you provide full approval to Cirkle Studio and Google Inc.

18. Questions And Contact Information:

If you have any questions about this Privacy Policy, please contact us at: