How To Upselling and Cross-Selling On Your Shopify Store?

Upselling and Cross Selling

Learn how to create successful Upselling and Cross-Selling methods for your Shopify store to increase your store’s revenue.

In eCommerce, upselling and cross-selling are two important strategies that can help you increase your average order value and boost your sales.

Upselling is when you offer a customer who wants to buy a more expensive or better product. On the other hand, Cross Selling is when you offer related products to a customer interested in one product.

The following are some statistics that show how effective upselling and cross-selling can be:

  • An estimated 20%-40% of purchases made on eCommerce websites are the result of upselling or cross-selling
  • People who are upselling or cross-selling are more likely to become repeat customers
  • Upselling and cross-selling can increase your average order value by 60%-70%

As you can see, upselling and cross-selling can effectively boost your eCommerce sales. However, it’s important to do it in a way that doesn’t come across as pushy or intrusive.

In this article, we’ll give you tips on how to do upselling and cross-selling for increasing the average order value (AOV).

Upselling Definition in Shopify?

As was said above, upselling is getting a customer who is interested in buying a product to buy the more expensive or premium version of that product.

For example, if you are selling a t-shirt on your Shopify store for $20, upselling could be offering a customer a similar t-shirt from the same brand for $30.

The main goal of upselling is to increase the average order value of your customers.

To successfully upsell, you need to offer your customers products that fit their needs well and are likely to be interesting to them. Offering a customer a more expensive product just for the sake of it is not upselling – it’s inconsiderate, and it will likely lead to lost sales.

Upselling means selling to a customer who has already made a purchase rather than selling to a new customer. Existing customers are also easier to contact: the probability of selling to an existing customer is 60%-70%, compared to 5%-20% for a new customer.

Additionally, upselling becomes easier with time. First-time buyers are 27% likely to return, but this rises to 54% after their second or third purchase.

Benefits of Upselling in Shopify:

Upselling has several benefits, including:

1. It increases your average order value: If you can successfully upsell to your customers, you will see a corresponding increase your average order value. This, in turn, will lead to increased sales and revenue.

2. It boosts your profits: By successfully upselling to your customers, you will be able to boost your profits. This is because you will sell more expensive products with higher profit margins.

3. It helps you build better customer relationships: If you upsell successfully, you can build better relationships. Because you will be providing them with items that meet their needs and interests.

Cross-Selling Definition in Shopify:

Cross-selling is when you offer a customer a complementary product. Or some product that might increase the function or usability to the one they have already shown interest in.

Generally, the main goal of cross-selling is to increase the number of products that customers buy from you.

To cross-sell successfully, you need to offer your customers products that go well with the ones they are already buying.

For example: Cross-selling is when you show the earphones or bluetooth earphones to the customer after they buy the mobile phone from you.

Benefits of Cross-Selling in Shopify:

Cross-selling has several benefits, including:

1. It can increase sales and profits: By cross-selling multiple products to your customer base, you can increase your sales and profits. This is because you will be selling more products with higher profit margins.

2. It can help you build better relationships with your customers: If you cross-sell successfully, you can build better relationships with your customers. This is because you will be providing them with products they are likely to be interested in and that complement the product they are already interested in.

3. It can help you differentiate your products: If you offer a unique product mix, you can help your products stand out from the competition. This can be a key advantage in highly competitive industries.

What is Cross Selling Business Model?

Cross-selling is a business model where a company sells multiple products to its customer base. The products can be related or unrelated.

For example: A grocery store may sell produce, meat, dairy, and frozen foods to its customers. Or, a software company can sell its products, services, and plans to its clients.

Cross-selling can be an effective way to increase sales and profits. This is because it allows companies to sell more products to their existing customer base. Additionally, cross-selling can help companies build better relationships with their customers.

Difference Between Upselling and Cross-Selling:

So, what are the key differences between upselling and cross-selling?

differences between upselling and cross selling

How To Upselling and Cross-Selling on Shopify?: Use Third-Party Shopify App:

So, if you’re looking for an easy way to upsell and cross-sell on Shopify, then you should check out our pick, the AIOD – All Automatic Discounts app. This upselling and cross-selling Shopify app make it easy to offer discounts and bundled products, which can help you increase sales and profits.

To start, simply install the app and create your discount offers. You can create offers triggered by specific products, collections, or customer groups. You can also offer discounts based on the cart total or the number of items.

Once you’ve created your discount offers, the app will automatically show them to your customers. And if you ever need to change or update your offers, you can do so easily from the app’s dashboard.

Give the AIOD – All Automatic Discounts app a try today and see how easy it is to upsell and cross-sell on Shopify!

This automatic discount app Shopify is the easiest way to set up volume, bundle, stack, free gift, and upsell popup discounts on your Shopify store.

With this app, you can automatically offer discounts to your customers based on certain conditions, such as the number of items they purchase or the products they add to their cart.

The AIOD – All Automatic Discounts app not only makes it simple to create discounts, but it also makes it easy to keep track of and modify existing discounts.

With the app, you can easily track which discounts are being used and how often, so you can make changes if necessary.

NOTE: You can use only one discount code for a single order. If you want to use multiple discount codes then you have to use an app called AIOD – All Automatic Discounts.

Tips to Upsell and Cross Sell On Shopify Successfully:


There are a few things you should keep in mind if you want to successfully upsell on Shopify, including:

1. Don’t be too pushy: One of the most important things to remember when upselling is not to be too intrusive. If you are too intrusive, you will likely turn your customers off, and they will be less likely to buy from you. Start tentatively.

2. Understand your customers’ needs: If you want to be successful at upselling, you need to have products that fit your customers well.

Don’t try to sell customers something they don’t need. Instead, take the time to understand what they want and ask them questions.

3. Make sure your upsell products are of high quality: If you want to upsell successfully, you need to ensure that the products you offer are of high quality. This is because your customers will likely be more interested in buying high-quality products.

Cross Selling:

If you want to know how to cross-sell on Shopify successfully, there are a few things you need to keep in mind, including:

1. Understand Your Customers: The first step to cross-selling successfully is to understand your customers’ needs. The needs and pain points of the people who buy your products? What other products could they be looking for? Which products would go well with the ones they already like? Their budget? When you have a good understanding of your customers, you’ll be able to identify cross-selling opportunities.

2. Make Personalized Recommendations: Don’t just recommend any old product to your customers. Make sure it’s something that you truly believe will benefit them. The best way to do this is to make personalized recommendations based on each customer’s needs.

3. Offer Discounts: Another way to cross-sell successfully is to offer discounts. This could be a discount on the second product if the customer buys the first product or a bundle discount if the customer buys both.


In conclusion, upselling and cross-selling are effective ways to increase sales on your eCommerce store. To successfully upsell and cross-sell to your customers, you need to understand your products and your customer base.

If you have any questions, please leave a comment.

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